What Is a Robotics Operating Center (ROC)?
A typical robotic operating center (ROC), aka Robotic Operations Center, performs the functions of planning, executing, and operating RPA more than framing and following simple guidelines and standards. Processes and policies are often important factors that help organizations in deploying new technologies, but the key objective of a formal ROC structure is to ensure that the adoption of RPA will be successful and sustainable in a long term in an organization. The effectiveness of RPA is as good as the structure of the ROC.
A ROC must be structured and built around the following four broad categories of capability areas:
Strategic vision: The ROC must frame its objectives to help the organization track, measure, and report on automation initiatives. This includes identifying and positioning the key drivers for adoption, management of stakeholders, assessment of the use case, defining the roadmap for automation, and the methodology to measure success.
Governance: It must devise and follow governance and operating models for compliance with the policies, standards, and overall goals of the organization.
People: Businesses often face resistance to technology adoption especially when fear of losing jobs arises due to automation. An effective ROC can educate the employees about the benefits to the organization and as well employees and remove the fear through knowledge management and managing employee perceptions
Operations: The beneficiary of automation is mostly the operations and the positive and negative effects of automation in operations must be analyzed. ROC can effectively step in here and mandate priorities, automation roadmaps, and functional objectives to ensure that RPA is sustainable and scalable across the organization.
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